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The purpose of this course is to expose learners to the skills they need so that others will want to grant them the power to affect outcomes. Our approach is to teach someone how to develop and maintain rapport, how to resolve conflicts and handle difficult situations, and how to recognize others’ needs and support them in meeting their needs while meeting their own as well (“win-win”). We wrap up by talking about qualities that influential people have and give the participants an opportunity to assess themselves in these areas.

Course Objectives

Successful completion of this course will increase your ability to:

  • Build rapport and develop genuine relationships
  • Improve communication skills, including verbal and nonverbal messages, to be more effective with others
  • Recognize common barriers to communication
  • Understand and use communication styles to tailor your communications
  • Resolve conflicts
  • Start Time
    12:00am
  • Finish Time
    11:59pm
  • Organizer

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