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The word “etiquette”, for many people, commonly equates to remembering not to put elbows on the dinner table or to always say “please and thank you”. But in the business word, etiquette is a far more encompassing term that makes the difference between a comfortable work environment, and an aggravating one. Whether it is being polite to a rude coworker, keeping a clean workspace, or using proper grammar in an email, small, attentive gestures make the workplace more enjoyable.

However, business etiquette has been on the decline. According to a recent study by Weber Shandwick, “large American businesses are considered uncivil by 53% of Americans.” This is an important statistic, considering the same study found that 60% of a firm’s market value is attributed to its reputation. Outside the client-company relationship, bad business etiquette harms workplace harmony. One of the more concerning workplace trends is the rise of Americans leaving their jobs because of incivility. In the span of 2 years, 26% of Americans reported they quit a job because it was an uncivil workplace.

Being able to assess your level of self-respect and dignity, to display patience, to say no diplomatically, and to make a positive impression allows you develop more meaningful relationships with colleagues, and to build a pleasant work environment that boosts productivity.

Course Objectives

Successful completion of this course will increase your ability to:

  • Use basic courtesy and manners.
  • Practice common business etiquette to build and maintain relationships.
  • Implement practices for respecting yourself.
  • Be resilient in difficult situations.
  • Interact in a respectful manner with coworkers and subordinates.
  • Interact respectfully with individuals with disabilities.
  • Establish positive human connections.
  • Maintain relationships with strong communication skills.
  • Use technology effectively.
  • Incorporate the traits of successful and respected managers into daily routines.
  • Balance work and personal life appropriately.

Key Topics Covered

This course explores the following subjects in depth:

  • Dealing with feelings of powerlessness and helplessness
  • Avoiding communication stressors and dealing with people who stress you out
  • Saying “no” diplomatically
  • Guidelines for making a good first impression
  • How to keep your cool when handling a tough customer
  • Showing consideration for property
  • How to pick up on nonverbal and subtext messages
  • How to navigate workplace faux pas like, interrupting, bad hygiene, and grapevine gossip
  • Technology etiquette, including how to effectively use social media
  • Understanding the lines between coworker, boss, and friend and not overshare personal information

Course Content